top of page

Privacy Policy

Margaret River Fudge Factory Effective date: 29 July 2026

 

1. About this policy

Margaret River Fudge Factory respects the privacy of its customers, wholesale customers, website visitors, suppliers and other individuals who interact with our business.

This Privacy Policy explains how we collect, hold, use and disclose personal information through:

  • our Margaret River retail store;

  • our website and online store;

  • telephone, email and direct orders;

  • wholesale enquiries, applications and accounts;

  • markets, events and promotions;

  • social media and electronic marketing; and

  • other interactions with Margaret River Fudge Factory.

We aim to handle personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy, marketing and communications laws where they apply to us.

 

2. Who we are

In this policy, “Margaret River Fudge Factory”, “we”, “us” and “our” refer to:

Legal business name: [Insert legal entity name] Trading name: Margaret River Fudge Factory ABN: [Insert ABN] Address: [Insert business address] Email: [Insert privacy or customer service email] Telephone: [Insert telephone number] Website: [Insert website address]

 

3. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect:

  • your name;

  • residential, postal, billing or delivery address;

  • email address;

  • telephone number;

  • account username and login information;

  • order and purchase history;

  • products, flavours and services you have expressed an interest in;

  • delivery, collection and recipient instructions;

  • gift messages and recipient details;

  • payment and transaction information;

  • correspondence, enquiries, feedback and complaints;

  • competition or promotional entry information;

  • marketing preferences;

  • website usage and device information;

  • IP address, browser type and approximate location;

  • cookie and analytics information;

  • social media usernames and interactions;

  • photographs, reviews or testimonials you provide;

  • CCTV images recorded at our premises;

  • information provided in connection with a job application; and

  • other information reasonably necessary for our business activities.

 

4. Wholesale customer information

When a person applies for or operates a wholesale account, we may also collect:

  • business and trading names;

  • ABN or ACN;

  • business address and delivery locations;

  • names and contact information of owners, directors, employees or authorised representatives;

  • purchasing and invoice history;

  • agreed pricing and trading terms;

  • payment status and account correspondence;

  • bank, credit or trade-reference information where reasonably required;

  • information required to assess a credit application; and

  • records of guarantees or other commercial arrangements.

Information about a company is not generally personal information unless it also identifies or relates to an individual.

 

5. Sensitive information

We do not generally seek to collect sensitive information.

You may voluntarily provide health-related information when asking about allergies, intolerances or dietary requirements. We will use this information only to respond to your enquiry, help manage your order or address a product-safety concern.

Providing dietary information does not guarantee that a product will be suitable for a particular allergy. Customers must review current ingredient and allergen information and contact us before ordering where clarification is required.

 

6. How we collect information

We may collect personal information:

  • directly from you when you make a purchase;

  • when you create an online account;

  • when you complete a form;

  • when you contact us by telephone, email, website chat or social media;

  • when you join a mailing list;

  • when you enter a promotion or competition;

  • when you apply for a wholesale account;

  • when you make a payment;

  • when you provide feedback, a review or a complaint;

  • automatically through our website, cookies and analytics tools;

  • through our Wix website platform;

  • from payment providers, delivery providers and other service providers;

  • from publicly available business directories;

  • from an organisation you represent;

  • from another person purchasing or sending a gift to you; or

  • where authorised or required by law.

Where practical, you may interact with us anonymously or using a pseudonym. However, we will need accurate identifying and contact information to process orders, deliver products, issue invoices, operate wholesale accounts and respond to certain enquiries.

 

7. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

  • supply fudge, chocolate and other products;

  • process and fulfil retail and wholesale orders;

  • arrange delivery or collection;

  • process payments, refunds and credits;

  • create and manage customer or wholesale accounts;

  • issue quotations, invoices and account statements;

  • communicate about orders, deliveries and accounts;

  • respond to enquiries, feedback and complaints;

  • investigate product-quality or food-safety concerns;

  • manage returns, refunds and replacements;

  • provide customer service;

  • personalise and improve our website and services;

  • administer promotions, competitions and loyalty activities;

  • send marketing where permitted;

  • maintain business and taxation records;

  • prevent fraud, misuse and unauthorised transactions;

  • maintain the safety and security of our premises, staff and customers;

  • enforce our contractual rights;

  • comply with food-safety, consumer, taxation and other legal obligations;

  • obtain professional advice;

  • manage suppliers, contractors and business relationships; and

  • operate, improve and protect our business.

We may also use information for a related purpose that you would reasonably expect, or where you have consented or the use is authorised or required by law.

 

8. Payment information

Online payments may be processed by Wix Payments or another third-party payment provider made available through our website.

Payment providers may collect and process card numbers and other payment credentials directly. Margaret River Fudge Factory may receive limited transaction information, such as:

  • the payer’s name;

  • payment status;

  • payment method;

  • transaction reference;

  • amount paid; and

  • limited card information, such as the card type or final digits.

We do not intentionally store complete payment-card details unless this is lawfully and securely facilitated by an authorised payment provider.

Payment providers handle information under their own privacy policies and terms.

 

9. Website information, cookies and analytics

Our Wix website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • keep the website operating;

  • remember selections and preferences;

  • manage shopping carts and customer accounts;

  • maintain website security;

  • understand website traffic and performance;

  • identify technical problems;

  • measure advertising or promotional performance; and

  • provide more relevant website content or marketing.

Cookies may be categorised as:

  • essential cookies;

  • functional cookies;

  • analytics cookies; and

  • advertising or marketing cookies.

Some cookies are necessary for the website to operate. Where required, visitors may be given the opportunity to accept or reject non-essential cookies through our cookie banner.

Browser settings can also be used to block or remove cookies. Blocking essential cookies may affect website functionality, including checkout or account features.

 

10. Wix and third-party website services

Our website is hosted and operated using Wix. Wix may process website visitor and customer information on our behalf to provide:

  • website hosting;

  • online-store functionality;

  • customer accounts;

  • forms;

  • communications;

  • payment integrations;

  • analytics;

  • security; and

  • other website services.

Our website may also use third-party services such as:

  • Google Analytics;

  • Google advertising services;

  • Meta or social-media advertising tools;

  • email-marketing platforms;

  • accounting systems;

  • payment providers;

  • delivery or courier integrations; and

  • website applications installed through Wix.

The services actually used may change from time to time. Each third-party provider may collect or process information under its own privacy policy.

 

11. Direct marketing

Where permitted, we may use your contact details to send information about:

  • new products;

  • seasonal ranges;

  • retail or wholesale promotions;

  • special offers;

  • events;

  • business news; and

  • other Margaret River Fudge Factory products or services.

We may send marketing where you have consented or where consent may lawfully be inferred from our relationship and the circumstances.

Electronic marketing will identify the sender and provide a way to unsubscribe.

You can stop receiving marketing by:

  • selecting the unsubscribe link in an email;

  • following the instructions in an SMS;

  • replying with an unsubscribe request; or

  • contacting us using the details in this policy.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages about orders, payments, deliveries, product recalls, account security or other service matters.

 

12. When we disclose personal information

We may disclose personal information to:

  • Wix and website service providers;

  • payment processors and financial institutions;

  • delivery, courier, freight and postal providers;

  • IT, cloud-storage and cybersecurity providers;

  • email, SMS and marketing service providers;

  • analytics and advertising providers;

  • accountants, insurers, lawyers, auditors and professional advisers;

  • debt-recovery providers, where reasonably necessary;

  • suppliers and contractors assisting with an order;

  • event, promotion or competition partners;

  • regulators, courts, law-enforcement bodies and government authorities;

  • a purchaser, adviser or participant in a proposed sale, restructure or transfer of our business; and

  • other parties where you have consented or disclosure is permitted or required by law.

We do not sell customer mailing lists.

 

13. Overseas processing and disclosure

Some of our service providers may store, process or access personal information outside Australia.

This may occur when we use:

  • Wix;

  • cloud-hosting services;

  • payment providers;

  • analytics services;

  • email-marketing systems;

  • social-media platforms; or

  • other international technology providers.

The countries involved depend on the provider and may change as providers alter their infrastructure and subcontractors.

Where applicable, we will take reasonable steps required by law before disclosing personal information to an overseas recipient. Information about relevant providers and likely overseas locations may be requested using the contact details below.

Before publishing this policy: Margaret River Fudge Factory should review the current privacy policies of Wix, its payment provider, email-marketing provider, analytics services and any installed Wix applications, and list the likely overseas countries here where it is practical to do so.

 

14. Security

We take reasonable administrative, physical and technical steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Security measures may include:

  • password-controlled systems;

  • restricted staff access;

  • secure payment providers;

  • software and system updates;

  • staff procedures;

  • secure document storage;

  • access logs;

  • backups; and

  • secure destruction or de-identification practices.

No website, internet transmission or storage system is completely secure. Customers should protect their account passwords and notify us promptly of suspected unauthorised access.

 

15. Data breaches

We will investigate suspected privacy or security incidents and take reasonable steps to contain and address them.

Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator.

 

16. Retention of information

We retain personal information only for as long as reasonably required for:

  • the purposes for which it was collected;

  • completing orders and managing accounts;

  • responding to complaints or disputes;

  • food-safety and product-traceability purposes;

  • taxation, accounting and legal recordkeeping;

  • fraud prevention;

  • enforcing contractual rights; and

  • meeting other legal obligations.

When information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal retention requirements.

 

17. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please submit your request using the contact details below. We may need to verify your identity before releasing or changing information.

We will respond within a reasonable period. In some circumstances, the law may permit or require us to refuse access. Where required, we will explain the reason for the refusal and available complaint options.

We will not charge for making an access or correction request. A reasonable charge may apply for providing access where permitted by law, but we will advise you before incurring the cost.

 

18. Deletion requests

You may ask us to delete personal information held through our website or other systems.

We will consider the request and delete information where reasonably possible. We may need to retain some information to:

  • complete a transaction;

  • maintain taxation or accounting records;

  • manage product traceability or food safety;

  • respond to a complaint;

  • prevent fraud;

  • establish or defend legal claims; or

  • comply with another legal obligation.

Deleting an online account may not remove information that must lawfully be retained in invoices, transaction records, backups or other business records.

 

19. CCTV

CCTV may operate at our retail, production or business premises for:

  • safety;

  • security;

  • theft prevention;

  • incident investigation; and

  • protection of customers, staff and property.

CCTV footage will be accessed only where reasonably necessary and may be disclosed to police, insurers, legal advisers or other authorised parties where appropriate.

 

20. Photographs, reviews and social media

Where you provide a review, photograph, testimonial or social-media comment, we may ask for permission to reproduce it for promotional purposes.

Information posted publicly on social-media platforms may be visible to others and is also governed by the platform’s privacy policy.

We will not intentionally publish a private customer communication as a testimonial without consent.

 

21. Children’s privacy

Our products may be purchased for children, but our website and online ordering services are intended to be used by adults or with the involvement of a parent or guardian.

We do not knowingly seek to collect unnecessary personal information directly from children.

 

22. Third-party websites

Our website may contain links to third-party websites or social-media platforms.

Margaret River Fudge Factory is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policy of each third party before providing personal information.

 

23. Privacy complaints

To make a privacy complaint, please contact us in writing and provide:

  • your name and contact details;

  • a description of the concern;

  • relevant dates and communications; and

  • the outcome you are seeking.

We will acknowledge and investigate the complaint within a reasonable period.

If the Privacy Act applies to the matter and you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

 

24. Changes to this policy

We may update this Privacy Policy to reflect changes to:

  • our business;

  • our website;

  • our service providers;

  • technology;

  • our information-handling practices; or

  • applicable laws.

The current version will be published on our website with its effective date.

Material changes will apply from the date the updated policy is published and will not retrospectively remove rights that have already arisen.

 

25. Contact us

Questions, access requests, correction requests, deletion requests and privacy complaints should be directed to:

Margaret River Fudge Factory Attention: Privacy Officer Legal business name: Margaret River Fudge Factory Pty Ltd ABN: 65090811582 Address: 152 Bussell Highway, Margaret River, Western Australia Email: sales@fudgefactory.com.au Telephone: 08 9758 8881 Website: www.fudgefactory.com.au

Free Shipping on Orders $60 or Over
bottom of page